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SMART Customer Feedback

Some of our existing Customers have been good enough to provide us with their feed back and comments about the SMART service, their Email address is provided below should you wish to contact them.

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The Paperless Office:

At TPO our web servers run 24 x 7 and we realised that we needed a monitoring service that told us when some thing either had gone seriously wrong, or ideally warned us before it did so, we wanted something automated at a low cost that avoided us finding out from our clients should there be a service interruption, SMART does it all for us, and has worked very well since Feb 2009.

Stephen Peck, Technical Director (stephen.peck@the-paperless-office.com)

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Quote Exchange:

I trialled the service for a 2 weeks then realised how invaluable this service is. No longer do I have to spare my technical and support staff checking servers and our customer websites thus increasing productivity. Also this provides me with a cheap out of hours emergency support for our customers as I get notified immediately when something goes wrong.

As for the service I had an email this morning, text, messages and phone calls when I turned off ping on our qxtest server. I must say I was very impressed as I turned it off 2 minutes earlier. As soon as I turned this back on I got a message instantaneously saying server is now back up.

Salvatore Scarpato, Development Manager (salvatore@quoteexchange.co.uk)